Orders, Shipping, & Returns

WE WORK HARD TO KEEP YOUR SHIPPING COSTS LOW, BUT IF YOUR ESTIMATED SHIPPING WILL BE HIGHER THAN QUOTED, WE WILL CONTACT YOU AS SOON AS POSSIBLE.

ORDER METHODS

We accept payment via our online shopping cart which includes credit cards. It is completely safe and the transaction takes place over a secure connection. For the fastest possible process & delivery time on your order, we recommend using your credit card for all orders.

DOMESTIC ORDERS ONLY SHIPPING AND TAXES — THE 50 UNITED STATES All orders from our online catalog are shipped USPS. Please note: We normally ship our packages within 48 hours of receiving the order; however, we reserve the right to hold an order if an item is out of stock and expected back in stock in a few days. 

We aim to keep shipping costs as low as possible for our customers. At times, with certain products, the shipping costs may come up inaccurate. In such cases, we will contact you and let you know of such discrepancy and proceed accordingly.

Order Process:

Upon successful order placement, we will contact you by phone to verify the order. We will not ship the order until we can verify the placement with you.

RETURN POLICY, EXCHANGE POLICY, BACKORDER POLICY

Your satisfaction is guaranteed or you get a full refund! No Questions! Replacements and/or refunds will ONLY be made for damaged or incorrectly shipped merchandise. A 15% restocking fee ($5.00 minimum) is required for all general returns. To receive a refund on a package or kit, you must return the entire kit although exchanges for items within a kit/package will be made. All returns/exchanges must receive a return authorization number prior to returning the item. Returns made without an RA number may be significantly delayed. 

BACKORDER POLICY

We do not process backorders. If you have ordered an item which is out of stock at the time that you placed the order, we will process your order minus the out of stock item. Please note: If a shipment of an out of stock item is expected in a few days, we reserve the right to hold your order until it arrives. If it will take longer than a few days, we will contact you and make arrangements.

DISCLAIMER:

Due to differences in varying local and state laws, it is the buyer’s responsibility to know the laws in their area. By making purchases, you agree that:
A) Any item purchased are legal to possess in accordance to your local and state laws.
B) For purchases of knives and self-defense product, you agree you are of at least 18 years of age.
By making a purchase, you waive Burns Army Surplus LLC of any liability for any legal persecution or repercussions you may face by breaking either of those two clauses.